Refund & Replacement Policy

Our Promise

Every Makhraaz Foods product is packed with the highest quality standards. If you receive a damaged, defective or incorrect product, we will provide a replacement or refund according to this policy.

• Damaged product during delivery.
• Wrong product received.
• Missing items in the package.
• Manufacturing defect.

• Opened food packets.
• Products damaged after delivery.
• Change of taste preference.
• Incorrect address provided by the customer.

Once your request is approved, refunds are processed within 5–7 business days to the original payment method. Bank processing times may vary.

1. Contact us within 48 hours of delivery.
2. Share your Order ID.
3. Attach photos of the product and packaging.
4. Our support team will review your request.
5. If approved, refund or replacement will be initiated.